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Shipping & Returns
Shipping Policy
We strive to get your gear to you as quickly and efficiently as possible.
Processing & Shipping Times: Orders are processed within 1-3 business days. Standard shipping typically takes 3-7 business days within the 5-7 days. International shipping times vary based on location and customs processing.
Shipping Rates & Carriers: Shipping rates are calculated at checkout based on your location and selected shipping method. We partner with trusted carriers to ensure timely and secure delivery.
Tracking & Delivery: A tracking number will be provided once your order ships. Summit Grappling Academy is not responsible for delays caused by carriers or customs.
Lost or Damaged Items: If your order is lost or arrives damaged, please contact us at info@thegrapplestore.com within 7 days of delivery for assistance.
For any shipping-related inquiries, feel free to reach out to our support team. We appreciate your support and look forward to serving you!
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
Returns: Items must be returned within 28 days of delivery, unused, in original packaging, and with proof of purchase.
Refunds: Once we receive and inspect the item, we will issue a refund to your original payment method within 10 business days (exc. shipping fees).
Exchanges: If you received a defective or incorrect item, please contact us within 14 days for a replacement.
Non-Returnable Items: Certain items, such as [list of non-returnable items, for example mouth g], cannot be returned.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
For assistance, contact us at info@thegrapplestore.com